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Portfolio
Tracxion
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Why QPC
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Blog
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QPC Blog
WFM
The top 4 WFM data challenges and their solutions
News
Tracxion Drive, WFM Data Adapter now in the Genesys AppFoundry
Agents
Reducing Contact Centre Attrition: 10 Effective Tips
Contact Centre
Call centre role in customer experience
Cloud
Migrating to a cloud contact centre platform
Contact Centre
5 Ways Tracxion Can Help Your Contact Centre Run More Efficiently
Agents
Aligning Agents, Automation and AI in the Contact Centre
Jo's Blog
New Calabrio WFM (formerly Teleopti) – What’s new in September 22?
Jo's Blog
DST and New Calabrio (formally Teleopti WFM) – What You Need to Know
Jo's Blog
New Calabrio WFM (formerly Teleopti) – What’s new in Aug 22?
Analytics
New Insights from Analytics
Cloud
Why is everyone moving to Cloud?
Jo's Blog
New Calabrio WFM (formerly Teleopti) What’s new in July 2022
Customer Effort
Exceptional Customer Service – When would you rave about it?
Jo's Blog
New Calabrio (formally Teleopti) WFM – What’s new in June 2022
Customer Engagement
Multimedia Customers, Agents, or Both?
Jo's Blog
New Calabrio (formally Teleopti) WFM – What’s new in May 2022
Jo's Blog
New Calabrio (formally Teleopti) WFM – What’s new in April 2022
What’s new in New Calabrio WFM (formerly Teleopti) March 2022
Jo's Blog
What’s new in February 2022
Does NPS really matter, or is there something better?
Jo's Blog
New Calabrio WFM (formerly Teleopti) What’s New – Jan 22
Jo's Blog
What’s new in December 2021
Jo's Blog
New Calabrio WFM, November update
New Calabrio WFM, what’s new in October?
Contact Centre
Don’t Lock Horns Over Contact Centre ROI!
Customer Effort
It’s not just the customer’s journey that matters, but the effort in it
WFM
New Calabrio WFM (formerly Teleopti) – New Features September 2021
Customer Engagement
Improving Customer Engagement – the challenges continues
Cloud
5 reasons to work with a value-added re-seller
Jo's Blog
Do you need a SWAT team in your contact centre?!
Jo's Blog
What’s New in August 2021
Contact Centre
Do You Have the Resource Management You Deserve?
Agents
Contact Centre Agent Coaching: Be Prepared!
What’s New In July?
When Fantasy Wields Equal-Weight to Reality in Contact Centre Technology Choice
Jo's Blog
What’s New In June – part 2
Jo's Blog
What’s New In June – part 1
WFM post lockdown
What’s New In May part 2
Analytics
New Insights from Analytics
What’s New In May part 1
Customer Effort
It’s Never Win-Win When Customer Interaction Channels Wrestle!
What’s New in April
Customer Engagement
Concurrent Chat Sessions: Customer Experience Trumps Agent Enthusiasm
New Features in March
Jo's Blog
New items in February
WFM Systems: Halving Your Benefits Before You’ve Even Made a Purchase
Customer Effort
Achieving Customer Effort Reduction
Should I be sending ASM Messages?
Contact Centre
You don’t need crystal balls, just the agility and courage to react
What’s new in January?
Home Working
Contact Centre Home Working – WFM Processes
Home Working
Contact Centre Home Working – Managing and Training
Home Working
Contact Centre Home Working – Recruitment and Guidelines
Home Working
Contact Centre Homeworking – The Agent’s Office at Home
Scheduling for the Contact Centre
WFM in Lockdown
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